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Delivery & Returns

We use Royal Mail and Parcel Force for most of our deliveries as we find that they are still the most competitive and the most reliable service provider.  Due to the weight variation of the products which we sell we have to set a minimum postage cost which is £2.95 per order.  The increases in rates from there are according the Royal Mail costs.

 

Our Delivery Charges

Purchases up to £7.00 Standard Rate £2.95

Purchases £7.01 to £15.00 Standard Rate £3.95

Purchases £15.01 to £40.00 Standard Rate £5.95 

Purchases £40.01 to £75.00 Standard Rate £7.50

Purchases £75.01 to £100.00 Standard Rate £10

£100.01 and above Standard Rate - £14.99 

 

Additional postage may be required depending on weight and size of the parcel and although we aim to keep our costs to an absolute minimum, we may need to contact you for additional postage charges.

 

This will be done within 14 days of posting.

 

Any further delays and we prefer to contact you by phone so please leave a contact number.

In order to keep our costs to an absolute minimum we recycle all of our manufacturers yarn delivery bags by using these to send your parcels to you.  This sometimes results in some "Odd" shaped parcels however, we always make sure that they are absolutely secure.  Should you have any concerns about this then do nothesitate to contact us.

 

WOOL RETURNS :

 

Due to yarns having specific dye numbers we will only accept Yarn returns within 7 days of you receiving your yarn.  Patterns CANNOT be returned.

We WILL NOT accept returns of any clearance  lines.

These terms ar in accordance with the Distance Selling Act however, should you have any particular concerns or questions the do not hesitate to contact us.

Whilst we endeavour to produce the best possible pictures to match our yarns, it is impossible to show an exact colour match as all computer screens show a different picture depending on the setting.

Royal Mail and Parcel Force stipulate between 3-5  days standard delivery from date of despatch. We will endeavour  to send out your goods within 48 hours of receiving your order, however, should we be waiting for any items to come back into stock this may take a few days longer. Please take into account that holiday periods such as Christmas, bank holidays etc, may take longer.  We will do our best to get your goods to you as soon as possible and in any case within 28 days.

 

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